Returns & Refunds
We hope you love what you find at Estates to Aesthetics, but we understand that sometimes a piece simply isn't the right piece.
Returns
We accept returns on all items. To start a return, please submit our Return Request Form within 7 days of delivery.
Once your return is approved, you'll receive instructions for sending your item back. Please do not send items back without approval, as unauthorized returns may not be accepted.
Approved returns must be shipped back within 5 days of receiving your return instructions.
Return Condition
Items must be returned in the same condition in which they were received — unworn, unused, unwashed, and unaltered.
Because our pieces are resale items, they may not have original retail tags. If an item was sold with its original tags attached, those tags must remain attached for the return to be accepted.
We reserve the right to decline a refund if an item is returned worn, used, washed, altered, damaged after delivery, or otherwise in a different condition from when it was sold.
Return Shipping
For standard returns, including fit, sizing, preference, or a change of mind, return shipping is the customer's responsibility. Return shipping costs are not refunded.
We strongly recommend using a trackable shipping method for your return. Estates to Aesthetics is not responsible for return packages that are lost or damaged before reaching us.
Original shipping charges are non-refundable.
If we made a mistake — such as sending the wrong item or significantly misrepresenting an item's condition — we'll make it right and provide a prepaid return label and refund the original shipping cost.
Once your return arrives, we'll inspect and process it within 2–4 business days.
If your return is approved after inspection, your refund will be issued to the original payment method for the purchase price of the returned item.
When a return is due to our error, we’ll also refund the original shipping charge, and return shipping is covered by the prepaid label we provide. For all other approved returns, original shipping charges and return shipping costs are non-refundable.
After we issue your refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account. These processing times are outside of our control.
Refunds
Exchanges
Because many of our pieces are one-of-a-kind, we cannot guarantee that another size, style, or replacement will be available. If you'd like something different, please return your original purchase according to this policy and place a new order.
A Note About Pre-Loved Pieces
Our collection includes pre-owned, vintage, and estate-sourced pieces, and part of what makes them special is that they've had a life before finding their way to you.
We use condition descriptions such as Pretty Perfect and Pre-Loved to help you understand the current state of each piece. We also do our best to photograph and disclose noticeable wear, imperfections, or damage before an item is listed. Because sizing can vary significantly between brands, eras, and individual pieces, we encourage you to review the listed size, measurements, photos, condition, and description before purchasing.
Normal characteristics, wear, or imperfections that were photographed or disclosed in the original listing are not considered listing errors.
If We Got Something Wrong
If the error is ours, or we sent you the wrong item, we'll work with you to make it right. Once your return request is reviewed, we'll cover the return shipping cost and, once the item is received, refund the original item price and shipping costs.
The customer must submit our Return Request Form within 7 days of delivery.
Damage After Delivery
We cannot accept responsibility for damage that occurs after delivery due to wear, washing, cleaning, alterations, improper care, improper storage, or failure to follow available care instructions.